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Frequently Asked Questions
PRODUCTS
ZAND&ZOUT swim shorts are only available for purchase online.
Our products are manufactured in Porto, Portugal. Learn more
The outer fabric of the swim shorts, also referred to as the "shell," is made from high-quality polyester (100%). The lining of the swim shorts is a combination of polyamide (80%) and elastane (20%).
To keep your swim shorts in optimal condition, we recommend rinsing them with water only (do not wring them out). If you choose to wash your swim shorts, use a low temperature setting (up to 30°C) in the washing machine. Avoid using the dryer to extend the lifespan of your swim shorts.
SHIPMENT AND RETURNS
You can track your shipment via the tracking page. This will be shared with you by email after your order has been shipped.
Netherlands (NL): Fast Delivery - we hand over your order to the delivery service within 24 hours. Orders are dispatched on the next working day (Monday to Friday).
Other EU countries: Orders are dispatched within 1 working day. Learn more. Learn more.
Free Shipping: At ZAND&ZOUT, we are pleased to offer complimentary shipping for all orders within the Netherlands. Your satisfaction is our priority, and we strive to provide you with a seamless shopping experience.
€9 Shipping Costs: Applicable to orders in the rest of Europe, the United Kingdom, and Switzerland.
€19 Shipping Costs: Relevant for shipments to countries such as Canada, Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Vatican City State, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Portugal (Azores), Portugal (Madeira), Serbia, Turkey, and Ukraine.
€39 Shipping Costs: For all other countries, enabling global ordering.
Returns can be made within 14 days through the return portal.
PAYMENT
ZAND&ZOUT accepts automatic payments through iDEAL, PayPal, Apple Pay, Google Pay, Shop Pay, Sofort, and Bancontact, as well as various credit cards including Visa, MasterCard, and American Express.
We will refund the purchase amount as soon as possible, and it will appear in your account within a maximum of 10 business days.
Warranty
We want you to be satisfied with our swim shorts. Returns based on incorrect size or color must be requested through our return portal within 14 days of receiving the product. The returned products should be in new condition. These conditions apply only to products directly purchased from ZAND&ZOUT. If you need to have a ZAND&ZOUT swim shorts repaired or if you experience a quality issue, please contact us at info@zandzout.com. Learn more.
Having Trouble?
INFO@ZANDZOUT.COM