Terms of service

Last updated: 12 October 2026

Thank you for shopping with ZAND&ZOUT. Below are the terms that apply when you order from us. We have kept them as short and clear as possible. Have a question? Feel free to email us at info@zandzout.com.

These terms apply to consumers. If you would like to work with us as a business, please contact us using the details below.

1. Who we are

ZAND&ZOUT
Hoeveveld 19
6584 GH Molenhoek
The Netherlands
Email: info@zandzout.com

Chamber of Commerce (KvK) number: 86616226
VAT number: NL004279691B02

2. Your order

2.1 When you complete an order on zandzout.com, you enter into a contract with ZAND&ZOUT. You will receive a confirmation of this by email.

2.2 These terms apply to every order. The most recent version is always available on our website, where you can read, save or print it.

2.3 We do our best to display prices, photos and product information correctly. Colours may look slightly different on your screen than in real life. If there is an obvious error on the site, such as a price that is clearly incorrect, we are not required to supply your order at that price. Not sure? Just email us.

3. Prices and payment

3.1 All prices are in euros and include VAT. Shipping costs are shown separately at checkout. You can read more about this in our shipping policy.

3.2 You pay at checkout, using one of the payment methods we offer there.

4. Delivery

4.1 We process and ship your order as quickly as possible. You can find delivery times and shipping costs in our shipping policy.

4.2 We deliver to the address you provide with your order, using the shipping method you choose. If the address is incorrect, we are not liable for any resulting delay or additional costs.

4.3 The parcel remains at our risk until you receive it. If it is lost or damaged in transit, we will put it right.

4.4 If your order is damaged or incomplete, or you have received the wrong item, please report it as soon as possible through your account: select Exchange or return for your order, then Something is wrong with the item. You can also email info@zandzout.com. Please include your order number and, if possible, a photo.

5. Quality, guarantee and complaints

5.1 We stand behind our products. They conform to the contract and to what you may reasonably expect of a good product. In addition, you are always entitled to the legal guarantee.

5.2 If something is wrong with a product, please report it as soon as possible after you discover it. A report made within two months of discovery is always in time.

5.3 Have a complaint? Email us at info@zandzout.com. We will respond as quickly as possible and work with you to find a solution.

5.4 If we cannot resolve it together, you can submit the dispute to the competent court, as described in clause 11.3.

6. Right of withdrawal (cooling-off period)

6.1 You have a 14-day cooling-off period. Within that period, you can withdraw from your purchase without giving any reason. The cooling-off period starts on the day after you receive your order. If you order several products that are delivered separately, it starts on the day after you receive the last product.

6.2 You can notify us through your account at login.zandzout.com (select Exchange or return for your order) or by emailing info@zandzout.com. You may also use the model withdrawal form at the bottom of this page.

6.3 After notifying us, you have a further 14 days to send the product back. You can read how this works on our Exchanges & Returns page.

6.4 You may inspect and try on the product at home, just as you would in a shop. If you go beyond that and the product loses value as a result, we may deduct that loss in value from the amount you get back. So, where possible, please return the product unwashed, with the labels attached and in the original packaging.

6.5 If you choose a refund and use our return label, we deduct €4.95 in return costs. If the product is damaged, defective or delivered in error, we pay the return costs.

6.6 We will refund you no later than 14 days after you have notified us that you are withdrawing from your purchase, using the same payment method you paid with. We may wait until we have received the product, or until you can show that you have sent it back. If you return your entire order, you will also be refunded the cost of standard delivery. If you return part of it, we will not refund the original shipping costs.

6.7 There is no cooling-off period for:

products made specially for you or personalised;
products that are sealed for hygiene reasons, if you have broken the seal after delivery.

7. Exchanges

Need a different size or colour after all? Exchanges are free: you pay no return costs and no new shipping costs. Request an exchange through your account and we will reserve your new size or colour for you straight away. As soon as your return has arrived and we have checked it, we will send the new item to you. If the size or colour you want is no longer available, we will contact you to find a solution together.

8. Gift cards

8.1 Gift cards can only be bought and redeemed online, at zandzout.com.

8.2 A gift card cannot be exchanged for cash or used to buy another gift card.

8.3 You can see your balance at checkout. You can also ask about it at info@zandzout.com.

8.4 Gift cards do not expire.

8.5 We are not liable for the loss, theft or misuse of a gift card, so keep the code safe.

9. Intellectual property

The ZAND&ZOUT brand, our website, and the photos, texts and designs on it belong to us. You may not copy, distribute or use them without our written permission.

10. Privacy

You can read how we handle your personal data in our privacy policy.

11. Other provisions

11.1 We may amend these terms. We will publish the new version on the website. Your order is governed by the version that applied at the time you placed it.

11.2 These terms and your order are governed by Dutch law. If you live in another country, you retain the protection that the consumer law of that country gives you.

11.3 Disputes will be submitted to the competent court in the Netherlands, without prejudice to your rights as a consumer.

Model withdrawal form

Only complete and return this form if you wish to withdraw from the contract. It is easier to do so through your account or by sending an email to info@zandzout.com.

To: ZAND&ZOUT, Hoeveveld 19, 6584 GH Molenhoek, The Netherlands, info@zandzout.com

I/We* hereby give notice that I/we* withdraw from my/our* contract of sale of the following goods: …
Ordered on* / received on*: …
Order number: …
Name(s) of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is submitted on paper): …
Date: …

* Delete as appropriate.