FAQ

Orders are processed within 24 hours. As soon as your order has shipped, you'll automatically receive a shipping confirmation with tracking, so you can follow your parcel on its way.

Shipping within the Netherlands costs €4.95. Order two or more items and we'll ship your order free of charge.

For orders within the EU, shipping costs €9.95. Here too, shipping is free when you order two or more items. For all other countries, shipping costs are shown at checkout.

Yes. Shipping to other EU countries costs €9.95. Order two or more items and shipping is free. For all other countries, the available shipping options and costs are shown automatically at checkout.

Orders within the Netherlands are usually delivered within 1–2 working days of dispatch. Delivery times to other countries may vary. You'll find the most up-to-date information at checkout and in your tracking.

Get in touch as soon as possible at info@zandzout.com. If your order hasn't been processed yet, we'll try to change the address for you. Once the parcel has been handed over to the carrier, we can't always change it.

First check whether the parcel has been left with a neighbour, somewhere around the house or at a collection point. Still can't find it? Get in touch at info@zandzout.com and we'll find a solution together.

Get in touch at info@zandzout.com and include your order number. If you can, also send a few clear photos of the item and the packaging. We'll look into it as quickly as possible and find a suitable solution.

No import duties are charged within the EU. For orders outside the EU, local taxes, import duties or other charges may apply. These costs depend on the destination country and are the responsibility of the recipient.

The Signature Shorts have a close, comfortable fit without feeling tight. Torn between two sizes? We usually recommend going for the larger one.

Use our size chart as a starting point. It lists the key body measurements for each size. If you're right between two sizes or prefer your shorts a little roomier, go for the larger size.

You'll find more guidance and measuring tips in our size guide.

A traditional mesh liner can chafe and irritate, especially when you wear wet swim shorts for a long time. That's why we replaced it with a soft, stretchy lining that sits comfortably against the body.

Read more about swim shorts without a mesh liner, or see the difference between a mesh liner, an inner brief and a lining.

The Signature Shorts were redesigned from the ground up around comfort. The soft lining replaces the traditional mesh liner, the elastic waistband sits comfortably and helps keep sand out, and the technical outer fabric moves freely with you. Every detail has a purpose.

Find out what to look for when choosing swim shorts in our buying guide.

The construction helps to significantly reduce the amount of sand that gets in at the top. The elastic waistband sits closer to the body than a traditional fixed waistband. Of course, we can't guarantee that sand will never get into swim shorts.

The outer fabric is designed to dry quickly. Because the shorts also have a comfortable lining, they're made of two layers and can take a little longer to dry completely than traditional swim shorts with a mesh liner. For us, comfort while you wear them matters more than the very last few minutes of drying time.

Yes. That's exactly what they're designed for. From swimming and boating to lunch, travelling or a day on the beach: the shorts should stay comfortable without you constantly having to think about them.

The stretch and fit give you plenty of freedom of movement, but The Signature Shorts were developed first and foremost for use on and around the water. For intensive sport, we'd recommend dedicated sportswear.

The Signature Shorts are made in Porto, Portugal, at a specialist workshop. We work closely with them on fit, materials, construction and quality control, among other things.

Yes. The construction of The Signature Shorts is protected under Dutch patent NL 2035067.

Netherlands Patent Register

We'd recommend it. Especially after swimming in salt or chlorinated water, it's worth giving the shorts a quick rinse in clean water. It helps keep the fabric, colour and elasticity looking good for longer.

Always follow the care label inside the shorts. Wash at a low temperature with similar colours. Don't use fabric softener, and leave the shorts to air-dry.

We recommend leaving your swim shorts to air-dry. It's better for the materials and helps keep the fit, colour and elasticity looking good for longer.

The materials have been selected for use in and around the water. Even so, prolonged exposure to chlorine, salt, sunlight and sun cream can affect textiles over time. Rinsing after use and following the care instructions helps keep the colours looking good for as long as possible.

You can, but warm water and high concentrations of chemicals can be harder on textiles than normal pool water. So be sure to rinse the shorts thoroughly in clean water after use.

Yes. You can return items within 14 days, provided the product meets the conditions on our returns page.

Yes. If the size isn't right, you can exchange the shorts for a different size, subject to availability.

Yes, as long as the colour and size you want are available. If there's a price difference between the two, it will be settled as part of the exchange.

We charge €4.95 for a return. This amount is deducted from your refund.

Once we've received and processed your return, we refund the purchase amount to your original payment method. Depending on your bank or payment method, it may take a few working days for the amount to appear in your account.

For hygiene reasons, returned products must be sent back unworn, unwashed and in their original condition. You're welcome to try them on, of course, just as you would in a shop: over your underwear.